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When the recipient needs paper and you have a file

A mismatch between how you can send and how they must receive is a common reason a transfer stalls. Here is what that looks like in practice.

Most transfers of controlled unclassified information (CUI) stall for an ordinary reason: the sending method and the receiving method do not match.

The information exists. Both companies are willing. But one side can produce a digital file and the other side needs printed drawings, or one side needs a CD and the other side has no way to create one. Nothing about the content is the problem. The problem is the medium.

What a mismatch usually looks like

A few shapes come up again and again:

  • The recipient needs printed drawings, but the sender's assessed process does not include printing.
  • The recipient needs a CD, but the sender has no way to produce one.
  • The sender has paper records, and the recipient needs digital files.
  • The information sits in SharePoint, and the recipient needs a physical medium.

In each case the work is a change of format and a managed transfer. That is what CUI Move does, and we handle that work in house.

What we need to know

When the formats do not line up, four details usually settle it:

  1. The format the information is available in now.
  2. The format the recipient needs.
  3. The quantity.
  4. The destination.

From there we can describe how the information would reach us, what the change of format involves, and what it would cost.

Two things to keep in mind

You determine whether the recipient is permitted to receive the information. CUI Move performs the format change and manages the transfer; we do not assess or approve recipient eligibility.

And when you first get in touch, describe the transfer in general terms only. Do not include CUI in a website or email inquiry. We arrange the intake method separately for each request.